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LEGAL

Refund & Cancellation Policy

Last updated: July 2026

Since no payment is collected on the website itself, submitting a reservation form is always free to cancel with zero fee — simply tell our team you'd like to withdraw the request when they contact you, or email us your reference number.

1. Before Confirmation (No Payment Made)

Every reservation submitted through this site is a request only. If you cancel before making any payment to our team, there is no charge and nothing to refund — just let us know.

2. Managed Plot & Virtual Land — After Booking Deposit

Once you've paid a booking deposit (e.g. the 10% deposit on Virtual Land) to confirm your plot or land allocation:

  • Cancelling before the season/farming cycle begins: the deposit is refundable minus a 10% processing charge.
  • Cancelling after the season/farming cycle has started (seeds sown, plot allocated): the deposit is non-refundable, as it covers work already committed on your behalf.
  • Full remaining balance payments follow the same rule relative to the season start date.

3. Fresh Produce Orders

One-time orders can be cancelled any time before the order is dispatched for delivery, for a full refund. Once dispatched, produce orders cannot be cancelled due to perishability. Weekly/monthly subscriptions can be paused or cancelled before the next billing cycle by contacting us — no cancellation fee applies.

4. Bulk / CSR / Institutional Requests

These are quote-based. Cancellation terms (if any deposit was paid) are agreed individually in the quote our partnerships team sends you, and stated clearly before you pay anything.

5. How to Request a Refund

Email grow@ivirth.in or WhatsApp us at +91-7011032212 with your reservation reference number. Approved refunds are processed to the original payment method within 7–10 business days.

6. Force Majeure

In case of events beyond our reasonable control (extreme weather, natural disaster, regulatory action) affecting a farm site, we will work with you in good faith on rescheduling, site transfer, or a pro-rata refund of unused season cost.